Refund and Cancellation Policy

Policy Overview

Ceramic Arts Queensland Refund and Cancellation Policy covers how REFUND and CANCELLATION Fees are calculated if a Member or Participant wishes to cancel a completed transaction with Ceramic Arts Queensland (“CAQ”).

Membership

• In accordance with Ceramic Arts Queensland’s Constitution all applications for membership and on-line registrations are subject to Board ratification within one month.
• All on-line registrants will receive immediate website access once they activate their registration.
• Only ratified members hold voting rights.
• A CAQ Membership fee is non-refundable once the payment transaction has completed.

Fees for CAQ Events

• CAQ conducts lectures, workshops, demonstrations, and classes for which fees are charged.
• Bookings can be made in advance on our website.
• Booking can also be made by arrangement with the Secretary of CAQ.
• Full payment of the fee must be made at the time of booking.

Refund Policy

• If CAQ does not ratify a Membership application, the applicant will receive a full refund, with no fees deducted.
• If CAQ cancels an event for any reason then the participant will receive a full refund, with no fees deducted. Alternatively, the participant may elect to transfer the fee as payment for another CAQ event.
• Fees paid to attend CAQ Events are refundable subject to the conditions outlined in the Table 1 below.
• All cancellation and refund requests must be submitted in writing to: info@ceramicartsqld.org.au.
• The date the email is received by Ceramic Arts Queensland is the Effective Date of the Application.
• The Effective Date will be used to calculate the eligibility for a refund and the amount of the refund.
• An Administration Fee may be charged to cover the administrative costs of reviewing and processing the refund.
• The amount of the Administrative Fee is noted in Table 1 below.
• Refunded credit card payments will have 2.2% deducted from the refund amount to cover the cost of the transaction fees.

Cancellation and Refund Review Process

• Once an application for a refund has been processed by CAQ, the participants will be sent an email explaining how the amount of the refund was calculated and the amount of any Administration fee that has been charged.
• The participant can request a review of the Cancellation and Refund decision. This request will be put to the next month’s CAQ Board Meeting. The participant will be notified of the outcome of the review process by email.
• The participant retains the right to take further action under Australia’s consumer protection laws.
• The CAQ Refund and Cancellation Policy is subject to review from time to time and any changes to it will be posted on CAQ website.